These General Booking Terms (hereinafter "GT") apply to any booking of sports equipment rental made on the rent.decathlon.it website (hereinafter “the Site”). These GT govern distance purchases in accordance with the provisions of Part III, Title III, Chapter I of the Consumer Code (Legislative Decree no. 206/2005) and Legislative Decree 70/2003 on electronic commerce.

By making a booking, the CUSTOMER expressly and unconditionally accepts these GT. DECATHLON reserves the right to modify these GT at any time; the GT applicable to the individual booking will in any case be those published on the Site and accepted by the CUSTOMER via the specific electronic checkbox (point-and-click) at the time of finalizing the online procedure with obligation to pay.

Access to the booking service, as well as the right to collect sports equipment in store, is strictly and exclusively reserved for individuals over the age of 18.

For the purposes of these GT, the following definitions apply:

• DECATHLON: DECATHLON ITALIA S.r.l. Unipersonale, with registered office in Viale Valassina, 268 - 20851 Lissone (MB), REA MB-1370021, Tax Code 02137480964, VAT no. 11005760159.
• CUSTOMER: The individual of legal age (Consumer) who makes the online booking, pays the booking fee, personally goes to the store to digitally sign the Rental Agreement via graphic electronic signature, pays the remaining cost, and collects the Equipment, assuming full and exclusive civil and criminal liability for it.

Under these GT, DECATHLON sells and the CUSTOMER purchases at a distance solely the booking of the sports equipment rental. The actual rental contract is finalized and becomes effective exclusively within the chosen Decathlon store, subject to positive document verification on site, the signing of the definitive Rental Agreement via graphic electronic signature on a specific hardware device, and the physical delivery of the goods. The distance booking contract is considered concluded upon DECATHLON sending the CUSTOMER a booking confirmation email containing the essential data, the price, the date/place of collection, and a copy of these GT (pursuant to art. 51 paragraph 1 of Legislative Decree 206/2005).

Prior to validation with "obligation to pay", the CUSTOMER is informed of the essential characteristics of the goods, total price, duration, and payment methods (pursuant to art. 49 of Legislative Decree 206/2005).

The sports equipment (hereinafter referred to as “Equipment”) offered for booking is described on the Site by categories and not by specific models with contractual value. Examples of Equipment are published purely for illustrative purposes. The availability of the Equipment refers to the actual availability at the time the CUSTOMER places the Booking. However, this availability must be considered purely indicative because:

• the Equipment could be booked by other CUSTOMERS before the confirmation of the Booking due to the simultaneous presence of multiple users on the Site;
• an IT anomaly could occur, making an Equipment item appear available for rental booking when it actually is not.

Even after the Booking confirmation email has been sent by DECATHLON, cases of partial or total unavailability of the sports Equipment may occur. In this event, the Booking will be automatically rectified by removing the unavailable Equipment, and the CUSTOMER will be immediately informed via email/telephone. The CUSTOMER will also be informed of the procedures and timelines for the refund of any amounts paid.

All prices published on the Site are expressed in Euros and include VAT. Prices are determined based on the following parameters: category of Equipment booked, chosen rental period, duration, and booking date. The CUSTOMER is aware that rental rates, any discounts, and reductions listed on the Site are specific to a particular Decathlon store.

The CUSTOMER accepts DECATHLON's right to modify its prices and discount conditions at any time. It is understood that the booking price will be invoiced based on the prices indicated on the Site at the time the booking is created and as specified in the confirmation email.

In the event of an IT, manual, technical, or any other type of error that results in a substantial change in the rental price not foreseen by DECATHLON, rendering it exorbitant or clearly derisory, the booking will be considered invalid, will be canceled, and the amount paid by the CUSTOMER will be refunded within 14 days from the day of cancellation.

To place a booking on the Site, the CUSTOMER must select the Decathlon store and the Equipment category. The registration and processing of the booking will take place if and only if the relative cost is paid by the CUSTOMER. DECATHLON reserves the right to refuse a booking in the event of prior non-compliance or disputes with the CUSTOMER, or if it deems, in its sole discretion, the CUSTOMER's level of bookings to be excessively high.

The CUSTOMER may request a modification to an already registered booking only if it concerns the size of the booked Equipment. All size changes are the exclusive responsibility of the Decathlon store selected during the booking phase, which will fulfill the request subject to availability and without additional charges for the CUSTOMER. It is not possible to add an item to an already registered booking on the Site (a new booking will be required). The removal of an item from an already registered booking, if carried out beyond the 24-hour deadline prior to collection allowed for free cancellation (referred to in Art. 13), will be considered a late cancellation, and the fee paid for booking that Equipment will be retained by DECATHLON as a penalty for breach of contract.

To register the booking, the CUSTOMER pays a down payment online equal to 20% of the total rental cost. The balance of the rental (the remaining 80%) must be paid in advance at the selected Decathlon store at the time of collection.

For certain models of bicycles/e-bikes (or other goods indicated on the Site), payment for the booking and the balance can be made exclusively using internationally recognized credit cards linked to a bank account, nominative and held in the name of the CUSTOMER (prepaid, rechargeable, or virtual digital cards are excluded). It is strictly specified that, for rigorous anti-fraud purposes, the CUSTOMER must physically present in the store the exact same credit card used for the online booking. The payment of the balance in store must be made using this card. It is the sole responsibility of the CUSTOMER to ensure that this card has an expiration date later than the scheduled end date of the rental. If the CUSTOMER is unable to present the card used online in the store, or presents one that is near expiration, already expired, or non-matching, DECATHLON reserves the indisputable right to refuse delivery of the item, retaining the amount already paid as a penalty for breach of contract.

To protect its assets and as a precautionary measure, DECATHLON also reserves the right, at its sole discretion and for specific high-value product categories, to request a pre-authorization on the CUSTOMER's credit card at the time of collection in store as a security deposit. This sum will guarantee DECATHLON against any damage, delays, theft, or loss. The pre-authorized amount will be released at the end of the rental, subject to verification of the integrity of the returned goods, without prejudice to the technical processing times of the CUSTOMER's banking circuit.

For other standard equipment, payment for the booking can be made solely by means of the credit cards indicated on the Site and via PayPal, without prejudice to the above regarding the identity of the buyer.

For certain types of Equipment indicated on the Site, in order to speed up the verification and collection procedures in store ("Fast Track"), the CUSTOMER has the option to enter their data required for the stipulation of the subsequent Rental Agreement in store during the online booking phase. In particular, the CUSTOMER may pre-fill their personal details (Date and Place of Birth), residential address (Street/Square, House Number, City, Province, Postal Code), and the full references of a valid identity document (Type of document, Identification Number, Date of Issue, and Expiration Date).

It is expressly and absolutely forbidden to delegate third parties to collect the Equipment. The individual who made the booking and online payment must strictly match the person who presents themselves in store for identification, presentation of the payment card, graphic signing of the contract, and collection of the asset. It is the sole responsibility of the CUSTOMER to ensure that the document details entered online perfectly match the identity document physically presented at the rental desk.

The distance contract is considered concluded upon DECATHLON sending the CUSTOMER a booking confirmation email containing the CUSTOMER's data, the booking number, the duration, the price, the collection details, and a copy of these General Terms. The CUSTOMER undertakes to check the correctness of the data and to promptly communicate any corrections. DECATHLON undertakes to present the items on the Site in the best possible way; however, photographs do not constitute a contractual element, as they are to be considered purely representative of the product category.

The booked Equipment must be collected from the selected Decathlon store starting from 4:00 PM on the day preceding the first day of rental (if the store is open and the Equipment is available). In order to finalize the rental, the CUSTOMER is required to comply with the following strict security, verification, and signing protocol:

1. Show the unique QR Code and/or the booking summary email.
2. Present a valid identity document whose details match those entered online. To combat fraud, presentation can occur exclusively:
   • in original physical format: presentation of the original plasticized/paper document;
   • in institutional digital format: Presentation of the Driving License (or CIE) via the official Italian State Application "App IO" (IT Wallet), pursuant to D.L. 19/2024 and CAD. The App must be opened and navigated in real-time in front of the staff. Screenshots, PDF files, photos in the gallery, or third-party applications (e.g., Apple/Google Wallet) are under no circumstances tolerated.
3. For models subject to restrictions under Art. 6, physically present to Decathlon staff the exact same credit card used for the online transaction, for anti-fraud verification and balance payment purposes.
4. Carefully examine the Equipment before proceeding to sign the contract. If the CUSTOMER detects cosmetic or functional defects, they must request immediate notation by Decathlon staff in the IT system. In the absence of formal disputes raised before signing and leaving the point of sale, the Equipment is presumed delivered in a perfect state of maintenance, cleanliness, and fit for use, with the consequent absolute forfeiture of future disputes regarding the initial state of the goods.
5. Sign the Rental Agreement in digital format by applying their graphic electronic signature. The stipulation will take place exclusively on-site through the acquisition of the graphic stroke of the CUSTOMER's signature on a specific hardware device made available by DECATHLON. The CUSTOMER unconditionally recognizes and accepts that this procedure constitutes an "Electronic Signature" endowed with full evidential value and legal validity pursuant to art. 20, paragraph 1-bis of Legislative Decree 82/2005 (Digital Administration Code), suitable to satisfy the written form requirement.
6. Double Signature: To ensure maximum transparency and in compliance with articles 1341 and 1342 of the Italian Civil Code, the CUSTOMER will be required to apply a second and separate graphic electronic signature on the same device, dedicated exclusively to the specific approval of the unfair clauses of the contract.

DECATHLON reserves the indisputable right to refuse delivery (retaining the amount paid as a penalty) if there is a document discrepancy, failure to present the original credit card, presentation of unauthorized copies/screenshots, refusal to apply the required graphic electronic signature on the device, or if the individual presents themselves in an obvious state of psycho-physical alteration.

The rental period is that indicated in the rental contract and in the booking confirmation email.

10.1. The CUSTOMER must return the Equipment to the Decathlon store where it was collected, during its public opening hours, no later than 2:00 PM on the day following the end of the rental period indicated in the contract. In the event that the CUSTOMER returns the Equipment past the aforementioned deadline, they will be required to pay the DECATHLON store a penalty corresponding to the daily rental rate displayed in the Decathlon store multiplied by the days of delay accumulated in the return of the Equipment.

10.2. In the event of returning the Equipment on a date or time prior to that scheduled in the booking, for any reason not attributable to DECATHLON (e.g., bad weather, resort closures, illness, or personal choice of the CUSTOMER), no refund, either total or partial, will be due or recognized to the CUSTOMER.

10.3. DECATHLON reserves a period of 48 hours from the physical return of the item for formal dispute to the CUSTOMER of any hidden or not immediately detectable damages at the time of return in store due to force majeure (e.g., micro-cracks covered by mud/snow, internal structural damage, electronic faults not diagnosable by sight).

11.1. Absence of Insurance Coverage (Theft and Loss)

The rented goods are NOT covered by any insurance policy against the risk of theft, loss, or misappropriation.

11.2. Theft, Failure to Return or Irreparable Damage

In the event of theft, failure to return, or irreparable damage to the Equipment (meaning it cannot be repaired within the limits of the Accidental Damage Coverage referred to in Art. 11.3), the CUSTOMER assumes the entire economic risk exclusively and must pay DECATHLON an economic sanction equal to the commercial value of the stolen or destroyed asset, as clearly indicated and quantified in the Rental Agreement signed in store at the time of collection. The CUSTOMER irrevocably authorizes the charging of this amount to their credit card (or the forfeiture of any pre-authorization) and undertakes not to obstruct this procedure. In the event of theft, the CUSTOMER is obliged to file a regular and timely report with the competent Authorities (Police/Carabinieri) and hand over a copy to the store within 24 hours of the event. Failure to return the Equipment without proven and justified reason will be considered misappropriation (art. 646 of the Italian Criminal Code).

11.3. Accidental Damage Coverage and Limits of Intervention

The rental rate exclusively includes a conventional coverage for Accidental Damage. In the event of total or partial destruction or deterioration of the Equipment due to a sudden and unforeseeable event that compromises its proper functioning, the cost of repair (parts and labor), to be carried out exclusively at the Workshop of a DECATHLON Point of Sale, will remain at the expense of DECATHLON. The Accidental Damage Coverage operates until the cumulative cost of repairs reaches the commercial value of the Equipment. In the event that the Equipment is not repairable or if the cost of repair exceeds its commercial value, DECATHLON will interrupt the service, the asset will be considered as "Irreparable Damage", and the sanctioning provisions referred to in Article 11.2 will apply (with the consequent economic burden placed entirely on the CUSTOMER).

11.4. Strict Exclusions from Accidental Damage Coverage

The following are expressly and unconditionally excluded from the aforementioned Accidental Damage Coverage (and their restoration or replacement will remain at the sole and total economic expense of the CUSTOMER):

• damages resulting from maintenance, repair, or modification of the Equipment carried out by the CUSTOMER themselves, third parties, or personnel external to DECATHLON;
• damages resulting from failure to observe the instructions for use, prohibitions of use, or maintenance contained in the manufacturer's manuals;
• damages caused intentionally, by willful misconduct, or gross negligence of the user of the Equipment.

The CUSTOMER assumes all responsibility regarding the fitness of the persons using the rented Equipment to be able to use it and undertakes on their own behalf and on behalf of the users that the latter will be used, according to the user regulations, with prudence, without danger to third parties, in compliance with the regulations in force, and that it will not be sub-rented, assigned, or given as collateral to third parties. In the event of renting skis, snowboards, or other equipment intended for snow, use on synthetic slopes, non-snowy surfaces, asphalt, or surfaces other than those specifically provided for use is strictly prohibited.

The CUSTOMER declares to be fully aware of the inherent dangers and risks associated with the practice of the sport for which they rent the Equipment. DECATHLON is expressly exempted and released from any liability (civil or criminal) for injuries, physical harm, or damage to property suffered by the CUSTOMER or third parties arising from the use of the Equipment, except in the case of proven willful misconduct or gross negligence attributable to pre-existing maintenance defects prior to delivery.

The CUSTOMER acknowledges and accepts that any expense or burden for the recovery of the Equipment in transit (e.g., punctures, accidental mechanical breakdowns, battery depletion in the mountains/off-road) is at the exclusive expense of the CUSTOMER, as DECATHLON does not provide any roadside assistance or mobile support service. Likewise, the use of the Equipment beyond national borders takes place at the sole risk of the CUSTOMER, who will fully bear any costs for the eventual repatriation of the asset from abroad.

Any type of adjustment to the Equipment must be carried out exclusively by the selected Decathlon store. The adjustment of ski bindings will be carried out only in the presence of the ski boot, which must be in good condition. In the absence of the boot, DECATHLON will deliver the skis to the CUSTOMER with unadjusted bindings, declining all responsibility for subsequent use.

Due to the temporary nature and strict link to the booking of goods for a specific period of the service offered, specific provisions apply regarding cancellation and withdrawal. Preliminarily, pursuant to and for the purposes of art. 59, paragraph 1, letter n) of Legislative Decree 206/2005 (Consumer Code), as it expressly concerns the provision of services relating to leisure activities for which the contract provides for a specific date or period of performance, the right of withdrawal provided for by the regulations on distance contracts is in any case excluded.

For the greater protection of the CUSTOMER, and in explicit derogation from what has just been stated, DECATHLON nevertheless grants the purely commercial option to cancel the booking free of charge (through the procedure available in the "My rentals" section on the Site) up to and no later than 24 hours prior to the date scheduled for the start of the rental, resulting in a full refund of the previously paid fee.

If this 24-hour notice period is not respected, or in the event of failure of the CUSTOMER to show up at the point of sale to collect the booked goods (so-called No-Show), the 20% prepaid fee will be retained in full and definitively by DECATHLON as a compensatory penalty for non-fulfillment.

DECATHLON shall not be held responsible for the delay or failure to deliver the Equipment if this is due to causes of force majeure (including, but not limited to: natural disasters, strikes, blocking IT failures, or failure of the previous customer to return the equipment on time). In such exceptional cases, DECATHLON will fully refund the amount paid, without the CUSTOMER being entitled to claim further compensation for damages.

DECATHLON collects and processes the personal data of the CUSTOMER (such as personal details, contact data, details of the identity document, the acquisition of the graphic electronic signature and, where necessary for technical safety reasons, physical data for the adjustment of bindings) in compliance with Regulation (EU) 2016/679 (GDPR). The data are processed for the purposes of: executing the rental contract (including verification of identity during the collection phase and validation of the signature); fulfilling accounting and tax obligations; managing any litigation, debt collection, or reports in the event of theft or non-return. The data will be stored for the time strictly necessary for the execution of the rental and subsequently sent to compliant digital preservation according to the law for the fulfillment of contractual and tax obligations. The CUSTOMER has the right to request from the Data Controller access to their personal data, rectification, erasure, restriction of processing, or to object to it (Art. 15 et seq. GDPR). These rights can be exercised by contacting DECATHLON: via email at [email protected], via Certified Email (PEC) at [email protected], or by mail addressed to "Decathlon - Protezione dei Dati Personali - Viale Valassina 268, 20851 Lissone (MB)". A Data Protection Officer (DPO) has also been appointed, who can be contacted at [email protected]. The CUSTOMER has the right to lodge a complaint with the Data Protection Authority (Garante per la Protezione dei Dati Personali - www.garanteprivacy.it). The CUSTOMER can consult DECATHLON's Personal Data Protection Policy by clicking on the following link: https://www.decathlon.it/privacy.html.

All complaints relating to the booking procedure or the rental of sports equipment fall within the competence of DECATHLON and the Decathlon store identified during the booking phase and indicated in the confirmation, respectively. The physical store will remain the CUSTOMER's primary operational counterpart.

The CUSTOMER acknowledges and accepts that communications exchanged in electronic format (confirmation email) and system logs generated by the booking platform, combined with the electronic document generated by the graphic electronic signature collection system in use at DECATHLON (regularly submitted to legally compliant digital preservation), constitute incontrovertible documentary evidence suitable to prove the transaction, the choices made, as well as the full legal validity of the acceptance of these GT and the subsequent Rental Agreement in store, satisfying the evidential requirement of the written form to all intents and purposes.

These General Rental Booking Terms consist of the totality of the clauses that compose them. If one or more provisions of these General Terms is considered invalid or declared as such pursuant to law, regulation, or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.

These General Terms are entirely governed by and subjected to Italian law. Any dispute that does not find an amicable solution will be submitted to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER (if located in Italy). Pursuant to art. 14 of Regulation (EU) no. 524/2013, the Consumer is informed that a European platform for online dispute resolution of consumer disputes (ODR) has been established, accessible at the following link: https://webgate.ec.europa.eu/odr.